Clanpanel
Web Hosting
Support Center
Customer Billing
Bookable Servers
Voice Comms.
Dedicated Servers
Virtual Gaming Servers
SVDownload Hosting
GroupPay
If you are looking for help, have some pre-sales questions or would just like some information on how we handle support please read on.
Support Tickets
Our support team has years of experience in this industry and are trained to a highly proficient level. We recommend customers use our ticket system for all support. Each request is acknowledged and assigned a unique id so you know your request will be dealt with promptly. We aim to resolve pre-sales questions, game/voice server and web hosting issues within a matter of hours and billing queries within 3 days.
-> How to log a support ticket:
There are many ways to open a support with Clanplanet Servers. Whether it’s query about a modification or some sales advice, getting in contact with us couldn't be simpler.
- Support Suite: Sign into http://support.clanplanetservers.com using your billing email and password to receive a full list of your current tickets and access to post a new ticket.
- Email: Send us an email directly to: support [at] clanplanet.co.uk
- Billing System: With all your billing and package information in front of you, simply sign into our billing system and click the "Get Support" link to post a support ticket.
Phone Support
Telephone Support is another option if your question/ issue is urgent, or indeed if you would prefer to speak to someone directly.
0870 4900 214- 020 3137 3560
Self Help/FAQs
Many of the queries at Clanplanet are common issues. Whether it’s about the multiple payment methods we take or how you can configure the in depth details of your voice server, we have created a growing knowledge base to provide you with quick and direct answers. Constantly growing with new tutorials and guides, this is the first place you should check for an answer.
